Responsible Gaming

Our Commitment to Responsible Gaming

At Rupert Jenner, we are committed to promoting responsible gaming practices. While online casino gaming with Neosurf can be entertaining and enjoyable, it is important to remember that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.

Age Verification

Online casino gaming is strictly limited to individuals aged 18 years and over (or the applicable legal age in your jurisdiction). We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, you must not participate in any gaming activities on our platform.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following warning signs in yourself or someone you know, please seek help immediately:

• ☐ Spending more money or time gambling than intended
• ☐ Chasing losses by gambling more to try to recover money lost
• ☐ Hiding gambling activities or lying about the amount spent
• ☐ Neglecting family, work, or other responsibilities due to gambling
• ☐ Borrowing money to gamble or pay gambling debts
• ☐ Feeling anxious, irritable, or guilty about gambling habits
• ☐ Using gambling as a way to escape problems or negative emotions
• ☐ Failed attempts to control or reduce gambling
• ☐ Experiencing financial difficulties as a result of gambling

Self-Help Tools and Safer Gaming Features

We provide several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, monthly)
• Loss Limits: Restrict the maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive regular reminders about how long you have been gaming and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Session Time Limits: Set maximum time limits for individual gaming sessions

Support Organizations in Australia

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organizations:

Australia-Based Support

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Provides free, confidential online and telephone counseling services for problem gambling

International Support Organizations

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

Take Action Today

If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—problem gambling is a recognized condition, and professional help is available. Contact Gambling Help Online or visit one of the support organizations listed above.

Remember: You are in control. Set limits, play responsibly, and enjoy gaming as a form of entertainment only.